Do the work no one else will

If you ever find yourself saying something like, that's not my job, that's probably a thing you should do. And you know what? It probably isn't your job and it probably is someone else's job and you can spend your life getting frustrated at that or you can just get over and get the work done.

You're responsible for outcomes and results. So, you're the person that has to do that, and if you're willing to do that work, that's what's going to make your product successful, which is what makes you successful.

When in doubt it's your job as a PM. Your job is to deliver a business result. And so you're uniquely positioned to have to fill in all the gaps because no one else is incentivized to do that.

The only reason people need managers is that we need someone to force us to do the things that are important that we don't enjoy doing. So, I'm always self-managing myself.

Yes, you are a data scientist, but your goal is to figure out what's happening. And if that means that you're going to pick up the phone and call customers, then that is what you're going to do to roll up your sleeves.

We've developed this unique skill of high agency under high pressure. And I really think that that skill or combination of skills is our superpower, and that is something you can take anywhere.