Never give feedback without offering hope

Hope for the future is so important. I know this is going to be challenging for you to hear, not going to promote you, but I want you to know this. It's really important to me that you're able to succeed in your career here, and so I want to continue to help you find opportunities to build your skills and to advance.

If you're doing product management really well, you never have to say yes and you never have to say no. You're giving people options and you're helping them understand the trade-offs.

Observable facts. The idea that this is not a judgment. This is not... Sort of as less judgy as possible is also very helpful. It makes it neutral. It's observable facts and it's also sort of based on expectations.

If I march into a room and I say, 'Lenny, I'm going to tell you the truth.' I'm kind of implying I've got a pipeline to God and you don't know anything. And that's not what this is all about. This is a dialogue, not a monologue.

If I'm a jerk to you Lenny, then I'm going to send you into fight or flight mode and then you literally cannot hear what I'm saying, so I'm wasting my breath.