Listen deeply - win-wins exist when you dig deeper

My experience is if you really deeply understand what everyone wants, there's usually a compromised solution that gives everyone exactly what they want. That doesn't take more time. You just have to be willing to dig deeper into it.

Win-win, I think about that all the time in my mind. My job is to figure out how to create win-wins. If you start thinking that my getting better outcomes has to come at the expense of somebody else losing something, it's very difficult to come up with a strategy or to truly be successful.

I try to embody the mindset of feeling like and believing that I can work with anyone. I really try to understand what drives that person. What is it that they really care about? And then if I need something from them, what is it that I can do to motivate them to find what I need from them important?

What am I not saying that I need to say? What am I saying that's not being heard? And what's being said that I'm not hearing?