Structural problems masquerade as people problems

You snorkel before you scuba. 80% of problems on teams actually happen because of structural issues or dynamics issues.

There are no problems. There is only people problems. As long as I'm surrounded by really great smart people, I feel fine. But when we have a bad actor, we have a psycho or a narcissist or a really horrible, difficult person we're dealing with, all bets are off.

How do you actually solve the puzzle by connecting all the dots together? Just like how I see some of my friends, their kids playing Legos, if you don't really see the full picture, you won't be able to make the Lego as one thing at the end of the day. You have to see the other pieces.

There are only three reasons why things do not happen the way you want them to happen as a leader. You can look at a person, and you would say either that person can't do, which is a capability issue, or they won't do, which is a motivation or an alignment issue, or they were not set up to do.